TERMS AND CONDITIONS - ENGLISH

Article 1 - Identity of the service provider

Article 2 - Scope of application

Article 3 - Our offer and the price

Article 4 - Advance and payment

Article 5 - Performance of the agreement

Article 6 - Duration of the agreement and termination

Article 7 - Intellectual property

Article 8 - Confidentiality

Article 9 - Privacy

Article 10 - Liability

Article 11 - Force majeure

Article 12 - Applicable law and jurisdiction

Article 13 - Miscellaneous

ATICLE 1 IDENTITY OF THE SERVICE PROVIDER

These are the General Terms and Conditions of Laurea Group bvba, with registered office at 1000 Brussels, Square de Meeûs 35, and registered in the C.B.O. under number 0682.428.751 (hereafter: LAUREA).

ARTICLE 2 SCOPE OF APPLICATION

1. These General Terms and Conditions apply to all offers, quotations and agreements concluded in relation to the services offered by LAUREA.

2. Cooperation with the Customer may also be laid down in writing in a (more detailed) agreement. In that case, the provisions of the agreement take precedence over the provisions of these General Terms and Conditions.

3. These General Terms and Conditions do not apply to offers to and contracts with consumers, either natural persons not acting in the course of their profession or business.

4. In addition to these General Terms and Conditions, special terms and conditions may apply to participants in the events. Should there be any differences between the special terms and conditions and these General Terms and Conditions, the provisions of the special terms and conditions shall in principle prevail, unless stipulated otherwise.

5. These General Terms and Conditions shall apply to the exclusion of the Customer’s general terms and conditions.

6. LAUREA reserves the right to amend and/or supplement these General Terms and Conditions at any time for future orders.

ARTICLE 3 OUR OFFER AND THE PRICE

1. Our quotations are purely indicative and non-binding, and expire if they are not accepted by the Customer within 15 calendar days. Quotations only become legally valid as an agreement by the signing of the quotation by both the Customer and us. Acceptance by email shall be considered as signature of the quotation. We reserve the right to refuse projects without justification.

2. Quotations include a daily rate, a fee for the contract management of suppliers and a fee per participant in an event. All prices are exclusive of VAT, other government levies and any costs to be incurred, including administration costs, unless stated otherwise.

ARTICLE 4 ADVANCE AND PAYMENT

1. In the quotation and/or agreement, standard terms are agreed within which the Customer must pay advances. After signing the quotation and/or agreement, the Customer is obliged to comply with these terms and to pay the agreed advances. LAUREA reserves the right to suspend performance of its services until the agreed advances have been paid.

2. LAUREA invoices its services and the costs incurred per project, unless expressly agreed otherwise in writing with the Customer.

The fee for participating in an event will be invoiced directly to the participant by LAUREA.

The fee for the use of the Customer’s name and expertise will be invoiced to LAUREA by the Customer at the end of the event.

3. All invoices from LAUREA are payable within 15 calendar days of the invoice date, unless otherwise expressly agreed in writing by LAUREA. By the mere expiry of this term, the Customer is in default, without prior notice of default.

4. In the event of non-payment on the due date, the invoice amount will be increased ipso jure and without notice of default by an interest of 8% per annum and by a fixed compensation of 15% on the amount still due, with a minimum of EUR 250 (excl. VAT) and without prejudice to any higher damage actually suffered. The compensation remains due if only the principal amount of the overdue invoice is paid. The interest on the amount due and payable will be calculated from the moment the Customer is in default until the moment of payment of the amount due in full. In addition, in the event of non-payment of an invoice on its due date, all debts will immediately become due and payable.

5. If the Customer fails to pay on time, LAUREA will also be entitled to suspend the (further) delivery of its services until the moment that the Customer has fulfilled his payment obligations in full, including payment of any interests and costs owed.

6. In the event of complaints regarding an invoice or the services contained therein, the Customer will in any case pay the non-repudiated amount of the invoice. Complaints concerning an invoice must be submitted within 14 days after receipt of the invoice via email (officeteam@laurea.be). After this term, the invoice becomes irrevocable.

ARTICLE 5 PERFORMANCE OF THE AGREEMENT

1. LAUREA exercises all reasonable skill, care and diligence in performing the services under these General Terms and Conditions and diligently and in a timely manner performs all responsibilities in line with good industry standards as set out in the quotation and/or agreement.

2. All terms for the delivery of services are merely indicative, unless they are explicitly guaranteed in the accepted quotation or concluded agreement.

ARTICLE 6 DURATION OF THE AGREEMENT AND TERMINATION

1. Our agreements are entered into for the duration of the specific assignment or the specific project and as indicated in the accepted quotation or concluded agreement.

2. This fixed term agreement can at all times be terminated by us unilaterally and without judicial intervention in case the Customer is in a state of bankruptcy, in case the Customer does not pay his invoices or in case of any other serious shortcoming in the agreement on the part of the Customer, without any right to compensation for damages arising on the part of the Customer.

3. In the event of termination of the agreement by the Customer after the quotation or agreement has been signed, the Customer will owe LAUREA the full amount agreed upon.

ARTICLE 7 INTELLECTUAL PROPERTY

1. Our website, logos, texts, photos, names, all our communications as well as all documents, reports and records drawn up by us are protected by intellectual property rights that either belong to us or to other entitled parties.

2. Intellectual property rights include patent, copyright, trademark, design and model rights and/or other (intellectual property) rights, including both patentable and non-patentable technical and/or commercial know-how, methods and concepts.

3. It is prohibited to make use of and/or make changes to the intellectual property rights as described in this article. The Customer may not copy or reproduce any material protected by intellectual property rights or perform any other adaptation without our prior and express written consent.

ARTICLE 8 CONFIDENTIALITY

1. The Customer agrees not to publish, disclose or use for any purpose whatsoever any information made public or developed by LAUREA in connection with the agreement or offer made by LAUREA or in connection with the services offered thereunder. The obligations pursuant to this Article remain in force even after the expiry or termination of the agreement.

2. LAUREA undertakes to treat as confidential any Customer's (business) information that might be considered confidential. This obligation will remain in force after the end of the collaboration with the Customer and will cease when the confidential information loses its confidential nature, other than through the fault of LAUREA.

ARTICLE 9 PRIVACY

LAUREA as a processor of personal data

1. When processing personal data, LAUREA declares that it complies with all applicable privacy legislation and, in particular, with the General Data Protection Regulation (AVG), notably Article 28.

2. In accordance with the obligations set out in the GDPR, LAUREA will, when processing personal data on the Customer's instructions, limit the processing to the Customer's instructions and to the data, purpose and means set out in the Processing Agreement entered into for this purpose. LAUREA as a controller of personal data

3. When LAUREA acts as controller of personal data, it ensures that the data is processed on legal grounds and for purposes that are acceptable under the GDPR, and that the individuals concerned are adequately informed about the processing of their personal data and the possibility of exercising their rights. For more information we refer to our Privacy Policy.

ARTICLE 10 LIABILITY

1. LAUREA works according to the rules of good practice and with qualified staff to carry out the project. Although LAUREA will perform and/or provide its services to the best of its knowledge and ability, it does not offer any guarantee as to the services, including the guarantee that the services will be suitable for a particular purpose or that they will meet the Customer's needs. The Customer acknowledges and accepts that, unless stated otherwise in the offer accepted or contract concluded, LAUREA is only bound by an obligation of means and not an obligation of result.

2. LAUREA is not liable towards the Customer for any direct or indirect damage (such as loss of income, loss of actual or anticipated profits (including loss of contract profits), loss of anticipated savings, loss of activities, loss of opportunities, loss of goodwill, damage to reputation, loss or corruption of or damage to data, the systems or programmes or a data breach), whose liability it has not expressly stipulated in these General Terms and Conditions. LAUREA's liability is always limited to cases of intent or gross negligence.

3. LAUREA is not liable for defects in the products and/or services caused by any act, negligence or fault on the part of the Customer.

4. LAUREA's liability will in all cases be limited to the amount already invoiced (excluding VAT) for the services in question.

5. Insofar as LAUREA is dependent for its activities on the cooperation, services and deliveries of third parties, over which LAUREA has little or no influence, LAUREA can in no way be held liable for any damage whatsoever resulting from a shortcoming on the part of this third party or a termination of the relationship by this third party.

ARTICLE 11 FORCE MAJEURE

1. In the event of force majeure, LAUREA is not required to comply with its obligations. In this case, LAUREA may either suspend its obligations for the duration of the force majeure or definitively terminate the agreement.

2. Force majeure is any circumstance beyond our control which prevents LAUREA from fulfilling all or part of its obligations. This includes (but is not limited to): strikes, illness, epidemics and pandemics, unexpected traffic jams, accidents on European roads, fire, business interruptions, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of the website at any time, non-delivery or late delivery by suppliers or other third parties, ...

ARTICLE 12 APPLICABLE LAW AND JURISDICTION

1. Belgian law is exclusively applicable to all disputes relating to or arising from these General Terms and Conditions or our quotations and/or agreements.

2. In the event of any dispute, the courts of the judicial district of LAUREA's registered office will have exclusive jurisdiction.

ARTICLE 13 MISCELLANEOUS

1. These General Terms and Conditions constitute the entire agreement between LAUREA and the Customer with respect to the subject matter contained herein.

2. If, under applicable law, any provision of these General Terms and Conditions is declared unlawful, void or unenforceable, in whole or in part, the provision in question or the relevant part thereof will be deemed not to form part of these General Terms and Conditions, and the legality, validity and enforceability of the remaining provisions of these General Terms and Conditions will be retained. In such a case, each party shall use its best efforts to negotiate promptly and in good faith a valid replacement provision that comes as close as possible to the original intention of the parties and has the same or a similar economic effect.

3. No amendment to the General Terms and Conditions shall be effective unless such amendment is in writing and signed by each of the parties.

4. Special terms and conditions applicable to the provision of specific services, the quotations, as well as any other document jointly accepted by both parties, such as processing agreements or "service level agreements", form an integral part of the agreement concluded between the parties and are governed by these General Terms and Conditions.